What organisations say after working with us.
Organisations across Malaysia have worked with Brackish at different stages of continuity planning. Here is what they found useful.
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In their own words
"We started the Continuity Snapshot thinking it would just confirm we were already in reasonable shape. It did not. The session identified three dependencies we had simply never thought through — a single supplier for a process that runs daily, two staff with no documented hand-off procedures, and a recovery assumption that turned out to be wrong. Getting that out in one session was genuinely worth the time."
"We had an existing continuity plan that no one had opened in two years. Brackish helped us go through it properly, strip out what had changed, and rebuild the parts that mattered. The four-session format worked well — enough time to go deep on each area without the engagement dragging on. What I appreciated was that the adviser did not try to expand the scope beyond what we actually needed."
"The Practice Programme was the right choice for us. We had the basics in place but they were not maintained and the team had little confidence in what we had. Eleven sessions sounds like a lot but they were spread over four months and the work between sessions was manageable. By the time we finished we had something the team had actually built together — not a document handed down to them."
"I was sceptical going in — I had sat through consultancy presentations before where the output was impressive-looking and useless in practice. Brackish was different. The adviser spent the first session mostly listening. The plan we ended up with is something I can hand to any member of my team and they will understand what to do. That was the point."
"Our main concern was supplier risk — we rely heavily on two or three vendors for things that are difficult to replace quickly. The Planning Advisory gave us a clear map of where those risks sit, what to do if one of them cannot deliver, and who in our team owns each response. We also found a few internal gaps we were not expecting to find. Good process overall."
"The Snapshot was our first real look at how prepared we were. The note that came back was direct and useful — not padded with methodology or caveats. It gave us a short list of things to sort out and a clear sense of which one to do first. We ended up moving on to the Planning Advisory a few months later. That was the right sequence for us."
How the advisory work unfolded in practice
Distribution company, Selangor
A regional distribution business with forty-plus staff had no documented continuity procedures. Three key people held most of the operational knowledge between them. The directors wanted to understand what would happen if any one of those three were unavailable for an extended period — and had no clear answer.
A Continuity Planning Advisory engagement over four sessions. Sessions one and two mapped the critical functions and identified where knowledge sat with specific individuals versus documented procedures. Sessions three and four produced a simplified recovery sequence for the five most important functions, with documented steps and reassigned responsibilities to reduce key-person concentration.
The team now has documented step-by-step procedures for five core functions, each with an assigned backup owner. The directors noted that the session process itself — separate from the output — helped two of the three key people transfer knowledge that had never been written down. The plan has been reviewed and updated twice since the engagement concluded.
Professional services firm, KL
A mid-size professional services organisation had a continuity plan produced by a previous consultant. Nobody in the current leadership team had been part of building it. When asked what they would do if their main office became inaccessible for a week, the answer was uncertain. The existing plan gave no clear action sequence for this scenario.
The engagement began with a Continuity Snapshot to assess what was usable in the existing plan and what was not. This led into the Continuity Practice Programme. Over eleven sessions, the team built a new set of playbooks from the ground up — starting from their actual operations rather than from the old document. Two scenario exercises tested the playbooks with real staff before the engagement concluded.
A full playbook set covering seven functions, two completed scenario exercises with findings incorporated, and a quarterly review schedule in place. The firm used one of the playbooks six weeks after the engagement concluded when a key system became temporarily unavailable. Staff reported the procedures were clear and the recovery was faster than they expected it to be.
Education management organisation, KL
An education management organisation wanted to understand its continuity position before a planned expansion. They were concerned specifically about technology dependencies and the risk of key staff leaving during a growth phase. They had no existing continuity documentation.
A Continuity Snapshot was used as the entry point. The written note from the session identified technology recovery as the most immediate gap, followed by enrolment processing as a critical function with limited backup procedures. The organisation used the note to brief its board and prepare a short planning timeline. This led to a Continuity Planning Advisory engagement three months later.
The organisation now has documented recovery procedures for its four most critical functions, with specific attention to the technology dependencies identified in the Snapshot. The expansion proceeded with a clearer sense of the operational risks involved. The planning advisory output was used as part of the board briefing pack for the expansion decision.
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Credentials and affiliations
SME Advisory Recognition
Malaysia SME Business Council, 2024 — for advisory work supporting SME operational resilience.
ISO 22301 Alignment
Advisory methodology aligned with ISO 22301 principles for business continuity management, applied proportionately to each client's size.
MCPD Member Organisation
Active member of the Malaysian Centre for Professional Development. Advisers maintain ongoing professional development commitments.
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